STANDARD SHIPPING - U.S. & Canada
Rate: $5.99 Plus $1.50 Handling - All Orders
Method - Orders are shipped USPS (United States Postal Service), First Class Mail (Priority Mail when exceeding 13 oz), unless other arrangements are made. Tracking information is not available. Shipments are normally delivered within a week to ten days from the date of shipment. If not delivered within 3 weeks, we will replace, or provide store credit for, the missing order. All missing deliveries must be reported to us within 30 days.
Please Note: Some heavier than normal items may require an additional shipping charge. Any additional charges necessary will be listed with the item.
EXPEDITED SHIPPING - Optional - U.S. Only
Rate: $35 - Any Order (Excluding Dollhouses)
Method: If selected, your order will be shipped using Fed Ex or UPS "Expedited Service". This is 2-Day shipping. Depending on when your order is received, the carrier may begin their 2-Day service the next business day. In this case, it will take 3 business days to receive your package (excluding weekends and holidays). If faster service is needed, we would be happy to work with you; however, additional shipping may be necessary to cover carrier charges.
Please Note: Some items may not be eligible for Expedited Shipping. Please check item descriptions to be sure items qualify for this shipping method. If ineligible items are included on orders to be shipped Expedited, they will be shipped separately using Standard Shipping methods.
INTERNATIONAL SHIPPING - Destinations outside the U.S. or Canada
Rates:
- $5.99 Flat Rate, plus $1.50 Handling fee = All Orders Up To $45
- 14% Fixed Rate, plus $1.50 Handling fee = All Orders Over $45
Method - Shipping Service used: USPS First Class Mail International. Shipments are normally delivered within a week to ten days from the date of shipment. Some locations can take significantly longer to arrive. If orders are not delivered within 30 days, we will replace, or provide store credit for, the missing order. All missing deliveries must be reported to us within 60 days.
- Customs forms are appropriately completed
- Tracking information is not available. (Expedited Shipping & other carrier services are not available).
- We are not responsible for any import duties, fees, or taxes due on any order.
Please Note: Some heavier than normal items may require an additional shipping charge. Any additional charges necessary will be listed with the item.
RETURN POLICY:
Your satisfaction is our first priority! If for some reason you are not happy with your order, please contact us by email. All returns must be made within 10 days of receipt of your order but you must contact us first. All items returned must be in the same condition in which they were received. Refunds will not include shipping charges. We take great care in packaging our orders but please contact us immediately if any items were damaged during shipping.
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